Privacy Policy

Wizard Wash Exterior Cleans
Last updated: 01/06/2026

Wizard Wash Exterior Cleans respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, request a quote, fill out a form, book a service, or otherwise interact with us.

For the purposes of this Privacy Policy, “we”, “us”, and “our” refer to Wizard Wash Exterior Cleans.

1. Information We Collect

We may collect and process the following types of personal information:

Your name
Email address
Phone number
Address or service location
Details about the service you are interested in
Messages, enquiries, or information you submit through our website forms
Booking details and service history
Payment or billing information, where applicable
Website usage data, such as pages visited, device information, IP address, browser type, and referral source
Marketing preferences and communication history

We only collect information that is relevant to providing our services, responding to enquiries, improving our website, and communicating with customers and potential customers.

2. How We Collect Your Information

We may collect your personal information when you:

Fill out a contact form, quote request form, booking form, or enquiry form on our website
Contact us by phone, email, text message, WhatsApp, social media, or other communication channels
Request a quote or book an exterior cleaning service
Leave a review or testimonial
Interact with our adverts, website, or social media pages
Use our website, where cookies or similar tracking technologies may be used

3. How We Use Your Information

We may use your personal information to:

Respond to your enquiries
Provide quotes and estimates
Arrange, confirm, and carry out exterior cleaning services
Contact you about your booking or requested service
Follow up on submitted forms or incomplete enquiries
Send invoices, receipts, confirmations, and service updates
Manage customer relationships and service history
Improve our website, advertising, and customer experience
Ask for feedback or reviews
Send relevant marketing communications, offers, or service reminders where permitted by law
Comply with legal, tax, accounting, or regulatory obligations
Protect our business, website, customers, and legal rights

4. Contact After Form Submission

When you fill out a form on our website, including a contact form, quote request form, booking form, or enquiry form, you agree that Wizard Wash Exterior Cleans may use the information you provide to contact you.

This contact may be by phone, email, text message, WhatsApp, or other appropriate communication methods and may relate to:

Your enquiry
A requested quote
A potential booking
Service availability
Follow-up questions
Appointment confirmation
Customer service
Related services that may be relevant to your request

We reserve the right to contact individuals who submit forms to us where it is necessary to respond to their enquiry, provide requested information, offer a quote, arrange a service, or follow up on a legitimate business interest.

You can ask us to stop contacting you for marketing purposes at any time.

5. Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract
We may use your personal information where it is necessary to provide a quote, arrange a booking, carry out a service, or take steps before entering into a contract with you.

Legitimate Interests
We may use your information where it is in our legitimate business interests, provided your rights and freedoms do not override those interests. This may include responding to enquiries, following up on quote requests, improving our services, preventing fraud, managing customer relationships, and promoting relevant services.

Consent
We may rely on your consent where required, such as for certain types of marketing communications or non-essential cookies.

Legal Obligation
We may process your information where necessary to comply with legal, tax, accounting, or regulatory requirements.

6. Marketing Communications

We may contact you with information about our services, special offers, seasonal reminders, or related exterior cleaning services where permitted by law.

You can opt out of marketing communications at any time by contacting us directly or using any unsubscribe option provided in our messages.

Even if you opt out of marketing, we may still contact you about active bookings, quotes, invoices, service updates, or matters directly related to services you have requested.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, understand how visitors use the site, and support advertising or remarketing activity.

Cookies may collect information such as your IP address, browser type, device type, pages visited, and how you arrived at our website.

Where required by law, we will ask for your consent before using non-essential cookies.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

8. Sharing Your Information

We do not sell your personal information to third-party marketers.

We may share your personal information only where necessary and appropriate, including in the following circumstances:

With trusted service providers who help us operate our business, such as website hosting providers, booking systems, email platforms, payment processors, accounting software, marketing platforms, or customer management tools
With contractors, staff, or team members involved in delivering our services
With professional advisers, such as accountants, legal advisers, or insurers
With regulators, law enforcement, government bodies, or other authorities where legally required
Where we open, operate, or work with sister companies, associated businesses, group companies, or related brands in the future
If Wizard Wash Exterior Cleans is sold, merged, restructured, transferred, acquired, or otherwise involved in a business sale or corporate transaction in future years

If we share information with sister companies, associated businesses, or a future buyer of the business, we will only do so where there is a lawful basis and where the information is handled in accordance with applicable data protection laws.

Where possible, we will ensure that any third party receiving personal information uses it only for appropriate business purposes, such as continuing customer relationships, providing services, managing enquiries, honouring bookings, or operating the business after a sale or transfer.

We will not share your personal information unnecessarily, and we will not sell your personal data to unrelated third parties for their own marketing purposes.

9. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include keeping information for:

The duration of your enquiry or booking
As long as you remain a customer
A reasonable period after services are completed for customer service, warranty, dispute, review, or repeat-service purposes
As required for tax, accounting, legal, or regulatory purposes
Until you withdraw consent or object to marketing, where applicable

When personal information is no longer needed, we will delete it, anonymise it, or securely archive it.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration, disclosure, or destruction.

However, no online system, website, email, or method of electronic storage is completely secure. You provide information to us at your own risk, but we will take appropriate steps to protect it.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain uses of your information, including direct marketing
Withdraw consent where we rely on consent
Request a copy of your personal information in a portable format
Complain to the Information Commissioner’s Office

You have an absolute right to object to direct marketing at any time.

To exercise your rights, please contact us using the details below.

12. Third-Party Links

Our website may contain links to third-party websites, social media pages, booking platforms, payment providers, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. You should read their privacy policies before submitting personal information to them.

13. Children’s Privacy

Our services are not directed at children, and we do not knowingly collect personal information from children. If we become aware that a child has provided personal information to us, we will take appropriate steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or data protection practices.

The latest version will be posted on our website with the updated date shown at the top of this page.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Wizard Wash Exterior Cleans
Email: [Insert Business Email]
Phone: [Insert Business Phone Number]
Address/Service Area: [Insert Business Address or Service Area]

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal data.

Information Commissioner’s Office
Website: ico.org.uk